This edition of CCW Executive Exchange: Retail has already taken place.
Search future editions →Events › B2B Event
B2B Event
The CCW Executive Exchange: Retail is an exclusive, invite-only, high-level networking event designed for senior CX leaders, focusing on transforming retail customer experiences, digital journey unification, AI implementation, and operational excellence.
Exhibitor mix: Speaker/Partner-led focus (solutions providers integrated into agenda and speaker faculty)
Planning for next year?
A curated group of solution providers here. You probably care about 20–30. Tell us your ICP, we'll find them.
Request intelligence →Delivery within 24 hours · $1,250
⚠️ The exhibitor list for this event isn't publicly accessible yet. We'll work on it once you submit a request.
Organizer
Customer Management PracticeSubsidiary · New York, United States · Founded 1973
Produces industry events, including Customer Contact Week, for customer service professionals.
Why people attend
Senior CX retail executives attend to benchmark with peers, find personalized solutions to high-priority challenges, and meet with tailored solution providers in an intimate setting.
Exhibitor categories
Sample matches
Filtered to a Series-B SaaS ICP. Your filter will be different.
Sample Match A
example.com
"Strong ICP match: Series B, EU expansion, VP Engineering and CTO attending."
Sample Match B
example.io
"Mid-stage SaaS with active GTM motion; product-led growth signals align with ICP."
████████ ██████
████████.io
"████████████████████████████████████████."
Submit your ICP
to unlock all matches
████████ ██████
████████.io
"████████████████████████████████████████."
Submit your ICP
to unlock all matches
Speakers
16 speakers at CCW Executive Exchange: Retail
Chief Executive Officer · Business Development Advisory
"What Shazam’s Founder Can Teach Customer Contact Leaders About AI, Trust, and Effortless Experiences"
Also speaking at GlobalConnect - Forum für Export und Internationalisierung, Customer Contact Week Nashville 2026, Deepwater Development Conference (MCEDD) 2027
Chief Executive Officer · Red Lobster
"Insights from Red Lobster CEO Damola Adamolekun"
Damola Adamolekun is the Chief Executive Officer of Red Lobster, leading the iconic global restaurant brand’s strategic growth and recently being named one of Fortune’s 100 most powerful people in business. He previously served as CEO of P.F. Chang’s and as a Partner at Paulson & Co., with earlier roles at Garnett Station Partners, Goldman Sachs, and TPG Capital. His leadership has been featured in major outlets including The Wall Street Journal, Fortune, Forbes, CNN, and Bloomberg. Mr. Adamolekun currently serves on the boards of P.F. Chang’s, Inday, and the National Restaurant Association, and has earned multiple GLOBEE Leadership Awards as well as recognition on Nation’s Restaurant News’ Power List. He holds a B.A. in Economics and Political Science from Brown University and an MBA from Harvard Business School.
Also speaking at Customer Contact Week Nashville 2026, Customer Contact Week Las Vegas, AEE World Energy Conference & Expo
VP, Client Solutions · Alorica
"HOW TO: BE AN INCLUSIVE LEADER"
SVP · Alorica
"HOW TO: BE AN INCLUSIVE LEADER"
Sr. Director, Product Management · Mariott Intl.
"HOW TO: BE AN INCLUSIVE LEADER"
CEO & Founder · Solid Rock Consulting
"HOW TO: BE AN INCLUSIVE LEADER"
Manager · Match
"HOW TO: BE AN INCLUSIVE LEADER"
Former VP Journey & Experience · Boxed
"When Women Are Our Own Worst Enemies: How to Break the Cycle of Female Rivalry"
Co-Founder & COO · SupportU
"When Women Are Our Own Worst Enemies: How to Break the Cycle of Female Rivalry"
President · C-lect
"When Women Are Our Own Worst Enemies: How to Break the Cycle of Female Rivalry"
"Speaker Q&A: Santosh Subramanyam"
CCW Orlando speaker Santosh Subramanyam shares practical insights on AI-powered experiences, connected journeys, and building design organizations that move both customers and the P&L.
Also speaking at Customer Contact Week Nashville 2026, Customer Contact Week Las Vegas
VP of Member Relations · VerusRx
"Speaker Q&A: Robert Young"
Robert Young, VP of Member Relations at VerusRx, shares what it truly takes to integrate AI without losing the human touch. He covers how leaders can harmonize empathy and technology, evolve coaching for more complex interactions, build trust in AI, and shift from speed-focused KPIs to outcome-driven metrics.
Also speaking at Customer Contact Week Nashville 2026, Customer Contact Week Las Vegas, SecureWorld New York City 2026
Coffey, Tabatha
"It’s Not About the Hair: Why “Good Enough” Is Failing Your Team and Your Customers"
Also speaking at Hair Festival, America's Beauty Show
Advisor & Advocate
"Game-Changing Lessons from a Legend"
Basketball Legend
Vice President, Customer Support & Advocacy · United Airlines
"The Next Era of Customer Contact"
As Vice President, Customer Support & Advocacy at United Airlines, he leads one of the largest and most complex customer contact organizations in the world. He’ll explore what the future of customer contact demands from leaders now.
More events in United States
Frequently asked questions