Events B2B Event

B2B Event

Customer Impact Summit 2026

Trade-orientedMid-size
📅 20 October 2026 – 21 October 📍 XPOST Köln, Cologne, DE ↗ 🏢 Management Circle AG

1,000

Attendees

A B2B summit focusing on customer management, marketing, and digital transformation, bringing together professionals in CRM, CX, and sales.

Exhibitor mix: Focused on CRM, Customer Experience (CX), and Digital Marketing solutions.

Filter this event to your ICP.

Dozens of solution providers here. You probably care about 20–30. Tell us your ICP, we'll find them.

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Delivery within 24 hours · $1,250

⚠️ The exhibitor list for this event isn't publicly accessible yet. We'll work on it once you submit a request.

Venue

XPOST Köln

Multipurpose

A historical event venue located in a former postal railway depot in Cologne, Germany, offering industrial-style spaces for conferences, exhibitions, and corporate events.

📍 Gladbacher Wall 5, 50670 Köln, Germany

5 events tracked at this venue → Venue website ↗

Organizer

Management Circle AG

Private · Eschborn, Germany · Founded 1989

An education and event management firm organizing conferences, seminars, and trade exhibitions for professionals.

Runs 3 events → LinkedIn ↗

Why people attend

To explore new CX strategies, CRM tools, and digital solutions for improving customer impact.

Exhibitor categories

CRM SoftwareCX AnalyticsMarketing AutomationDigital ConsultancySales Technology

Sample matches

Filtered to a Series-B SaaS ICP. Your filter will be different.

Sample Match A

example.com

91 — High
Enterprise SaaS200–500 employeesAmsterdam, NL

"Strong ICP match: Series B, EU expansion, VP Engineering and CTO attending."

Sample Match B

example.io

79 — Medium
Cloud platform50–200 employeesLondon, UK

"Mid-stage SaaS with active GTM motion; product-led growth signals align with ICP."

████████ ██████

████████.io

██ — Medium
████████████ 200–500 employees ████, ██

"████████████████████████████████████████."

Submit your ICP
to unlock all matches

Request intelligence →

████████ ██████

████████.io

██ — Medium
████████████ 200–500 employees ████, ██

"████████████████████████████████████████."

Submit your ICP
to unlock all matches

Request intelligence →

Speakers

4 speakers at Customer Impact Summit

E

Elisabeth L'Orange

Partner at Deloitte for AI & Data · Deloitte

"Eröffnung der Hero Stage"

Bio

Elisabeth zählt zu den profiliertesten Stimmen für Künstliche Intelligenz in Deutschland. Als Partnerin bei Deloitte begleitet sie internationale Unternehmen dabei, KI strategisch einzusetzen. Vom Aufbau des KI Startups Oxolo über ihre Rolle als Investorin bis zur Beratung globaler Konzerne verbindet sie Technologie, Unternehmertum und Entscheidungsklarheit. Mit ihrem Podcast Tech & Tales bringt sie Innovationen einem breiten Publikum nahe. Manager Magazin zählt sie zu den Top 15 Frauen in KI in Deutschland.

Artificial IntelligenceCustomer ServiceDigital Strategy

Also speaking at Bits & Pretzels 2026

C

"Agents Künstliche Intelligenz im Kundenservice - Zwischen Wow-Effekt und What-the-Fail"

Bio

Jetzt kennenlernen: Unser Experte Christoph Vonheder ist Key Account Manager bei der dtms GmbH.

R

"Journey Kontrollierte Automatisierung im Servicealltag - Wo kann KI wirklich unterstützen."

Bio

Jetzt kennenlernen: Unser Experte Roland Mietkiewicz ist Account Manager & Teamleiter Inside Sales bei Sematell.

S

Stephan Wolf

Teamleiter Kundenservice

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Frequently asked questions

When is Customer Impact Summit?+
Customer Impact Summit takes place on 20 October 2026 to 21 October 2026.
Where is Customer Impact Summit held?+
Customer Impact Summit is held at XPOST Köln, Cologne, DE.
Who organises Customer Impact Summit?+
Customer Impact Summit is organised by Management Circle AG.

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