HDI Service & Support World 2026 Exhibitor List

Alan Stein, Jr. teaches proven strategies to improve organizational performance, create effective leadership, increase team cohesion and collaboration, and develop winning mindsets and routines. Alan shares real-world lessons, illustrated by powerful stories, so that you can immediately put these new ideas into action. He has a passion for helping organizations create high-performance cultures, and his clients include American Express, Pepsi, Under Armour, Starbucks, Charles Schwab and numerous college athletic programs such as Penn State Football and UConn Men’s Basketball. As an acclaimed basketball performance coach, Alan spent 15 years working with the highest-performing athletes on the planet (including NBA superstars Kevin Durant, Stephen Curry, and Kobe Bryant). He transfers that knowledge to reveal how leaders and teams can utilize the same approaches in business that elite athletes use to perform at a world-class level. Alan is author of the newly released book, Next Play, the foundation of his keynote presentation.

Rod Mathews is the CEO of TeamDynamix, where he leads strategy, operations, and culture with a customer-first mindset. With over 30 years in the tech industry, he combines deep technical insight with executive leadership. Before TeamDynamix, he was CEO of Axcient, where his innovation-driven approach led to rapid growth and a successful acquisition by ConnectWise. He has also held key roles at Barracuda Networks, EMC, Data Domain, and NetApp. Rod is passionate about empowering IT leaders with smarter, more connected tools to enhance service delivery, automation, and the strategic impact of IT.

Andrei Serban is the Co-Founder and CEO of Console, a San Francisco-based AI startup building the AI platform for IT — the force multiplier that resolves requests, runs operations, and keeps getting smarter. Console's AI agents automatically resolve IT support tickets for companies like Databricks, Figma, and Flock Safety. Before founding Console, Andrei held product and engineering roles at Rippling and Fuzzbuzz, studied Computer Science at the University of Waterloo, and was selected as a Thiel Fellow.