interim director of customer experience and brand strategy · Seattle-Tacoma International Airport · company speakers →
Jamie leads the customer service function for Seattle-Tacoma International Airport, including developing a unified airport workforce culture across hundreds of employers. Her goal is to deliver consistent, exceptional service by shifting those who impact the travel experience (all of us), from “me” to “we”. Prior to 20 years at SEA, Jamie’s career in learning and professional development included work at the City of Seattle, with several non-profits, and also in the private sector.
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